Shipping policy
At VanillaOfGods, we are committed to delivering our products with the utmost quality and freshness. To ensure this, we ship directly from our product source in Indonesia. Below are the details of our shipping policy:
Shipping Locations
- We deliver directly to customers' addresses within the Hong Kong, Kowloon, and New Territories regions.
- Please note: We do not deliver to restricted areas.
Delivery Timeframe
- Orders are shipped directly from Indonesia and typically arrive within 7-10 business days.
- Please note that delivery times may vary slightly depending on customs clearance and other logistical factors.
Address Requirements
- To ensure smooth delivery, we can only ship to commercial or residential addresses.
- Unfortunately, we are unable to deliver to non-commercial or non-residential addresses, including SF Lockers or similar locations, at this time.
Potential Shipping Delays
- Shipping delays may occur due to extreme weather conditions that hinder the normal operations of our shipping vendors.
- In such cases, we will contact you at the earliest opportunity to provide updates on your shipment status.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking details to monitor your shipment's progress.
Shipping Enquiries
- For any questions or concerns regarding shipping, please feel free to contact us at contact@vanillaofgods.com. Our team is here to assist you.
Thank you for choosing VanillaOfGods — where freshness and quality meet excellence in every delivery. We appreciate your understanding and patience in the event of unforeseen delays.